Question 1

What type of businesses can use LaunchMyStore?

Accepted Answer

LaunchMyStore is ideal for entrepreneurs primarily engaged in online business operations. Whether you sell physical products, digital goods, subscriptions, or run a B2B/B2C marketplace — LaunchMyStore has you covered. For businesses dependent on regular repeat purchases, our supplementary features facilitate seamless and prompt transactions, enhancing customer loyalty and minimizing abandoned carts.

Question 2

What payment providers are available?

Accepted Answer

LaunchMyStore supports 30+ payment gateways worldwide including Razorpay, Stripe, PayPal, Cashfree, PhonePe, Square, Coingate (70+ cryptocurrencies), TapPayments (MENA), Paystack (Africa), Xendit (Southeast Asia), Mollie (Europe), MercadoPago (Latin America), and many more. Through LaunchMyStore Pay, we provide your customers with various payment methods including UPI, Credit/Debit cards, and international options.

Question 3

Do I need to enter payment details to sign up?

Accepted Answer

Signing up for LaunchMyStore is absolutely free. While we may ask for payment details during signup, you can skip this step if you prefer. Enjoy a complimentary 7-day trial period to explore LaunchMyStore with no charges. After the trial, you'll need to choose and purchase a plan to continue using LaunchMyStore.

Question 4

What is Nova AI and how does it help my store?

Accepted Answer

Nova AI is LaunchMyStore's built-in AI agent with 58 tools that helps you manage your entire store through chat. It can add and edit products, write product descriptions, generate blog posts and ad copy, manage orders, create coupons, customize themes, provide analytics insights, and much more — all powered by a multi-LLM architecture with real-time streaming.

Question 5

What is the Aqua Engine?

Accepted Answer

Aqua Engine is LaunchMyStore's proprietary templating engine that delivers lightning-fast rendering in under 10ms. It's 100% Liquid compatible, meaning you can use Liquid themes from GitHub, Jekyll, or Shopify. It features advanced customization with filters, tags, and objects, plus enterprise-grade security with sandboxed execution and XSS protection.

Question 6

What delivery partner integrations do you offer?

Accepted Answer

Experience top-tier shipping rates through LaunchMyStore's exclusive delivery service – LaunchMyStore Delivery. We've collaborated with premier courier companies, securing optimal rates for cost-effective shipping solutions. You also get multi-warehouse support (2-20 warehouses depending on plan), real-time shipping rate calculation, custom shipping rules based on weight/location/cart value, and the ability to connect your own shipping accounts.

Question 7

Do you support digital products and subscriptions?

Accepted Answer

Yes! LaunchMyStore fully supports digital products with instant delivery, secure time-limited download links, anti-piracy protection, and infinite inventory. For subscriptions, you get flexible billing (monthly, quarterly, yearly, custom intervals), auto-renewals, member management, and detailed revenue analytics including MRR tracking, churn rate analysis, and renewal forecasts.

Question 8

What is LaunchMyStore plugin marketplace?

Accepted Answer

Explore the LaunchMyStore plugin marketplace with 50+ integrations to enhance your store. Choose from plugins for marketing (Mailchimp, Google Ads), customer support (Tawk.to, WhatsApp Chat), analytics (Google Analytics, Tag Manager, Search Console), print-on-demand (Printful, Printify), compliance (Cookiebot), e-commerce migration (Shopify & WooCommerce importers), and more.

Question 9

What is LaunchMyStore Marketing?

Accepted Answer

Utilize LaunchMyStore Marketing to seamlessly execute marketing campaigns through SMS, WhatsApp, or Facebook and Instagram ads directly from your LaunchMyStore account. You also get advanced SEO tools, product reviews & ratings, social media integration, abandoned cart recovery via email/SMS/WhatsApp, and Meta Pixel tracking for effective remarketing.

Question 10

How does tax management work?

Accepted Answer

LaunchMyStore handles taxes for 100+ countries with zero configuration needed. This includes automatic US & Canada nexus tax calculation, GST support for India, Australia, New Zealand, and Singapore, global sales tax, custom charges (convenience charges, invoice fees, handling charges), and real-time rate updates — all calculated automatically at checkout.

Question 11

Do you support multiple languages and currencies?

Accepted Answer

Yes! LaunchMyStore supports 104 languages for multi-language storefronts and 74+ currencies with live real-time exchange rate conversion. You can target specific countries or regions with market selection, add custom currency markup percentages, and serve customers across 195+ countries seamlessly. Multi-language and multi-currency localization is available on Gold and Platinum plans.

Question 12

Can I use a custom domain name for my site?

Accepted Answer

Opting for a new personalized domain name through LaunchMyStore is available for an extra fee. This exclusive domain will seamlessly connect to your LaunchMyStore platform with HTTPS functionality, ensuring global accessibility within just 10 minutes. You can also link your existing domain for free.

Question 13

Can I customize the design of my eCommerce store?

Accepted Answer

Absolutely! LaunchMyStore offers premium, conversion-optimized themes with a powerful customization suite — live preview & hot reload, drag-and-drop section builder, inspector mode (click to edit), device preview for desktop/tablet/mobile, color scheme editor, 700+ Google fonts, and a CDN-powered media library via Cloudflare. You can also upload custom Liquid themes.

Question 14

What analytics and reporting features are included?

Accepted Answer

LaunchMyStore provides comprehensive analytics including sales & revenue tracking, product performance metrics, traffic & visitor analytics, top regions & geo insights, conversion rate charts, flexible date range filters, and downloadable reports. For subscription businesses, you also get MRR tracking, churn rate analysis, and renewal forecasts.

Question 15

Do you offer a Point of Sale (POS) system?

Accepted Answer

Yes! LaunchMyStore POS enables omnichannel selling across in-person, online, social media, and marketplaces. It includes staff management with role-based permissions, inventory management across locations, reporting & analytics, in-person payment processing, employee performance tracking, and shift management. Platinum includes 2 POS seats free; on Starter and Gold, POS is available as a paid add-on.

Question 16

What are LaunchMyStore credits?

Accepted Answer

LaunchMyStore Credits are a wallet-centric solution enabling effortless management of marketing campaigns, seamless utilization of LMS Delivery and RTO Optimizer, along with automated order updates sent directly from your WhatsApp Business account. Each Credit is equivalent to Rs. 1.

Question 17

Can I give access to my staff on LaunchMyStore?

Accepted Answer

Yes! You can grant role-based access to your team using staff accounts. Starter plan includes 1 staff account, Gold includes 5, and Platinum includes 10. Each staff member gets customizable permissions and access controls so you can manage who can view orders, edit products, access analytics, and more.

Question 18

What bulk operations are supported?

Accepted Answer

LaunchMyStore supports bulk catalog operations, CSV import/export for products, and direct importers for Shopify and WooCommerce stores to make migration seamless. You can bulk manage products, update inventory across warehouses, and handle large catalogs efficiently.

Question 19

What are the product limits on each plan?

Accepted Answer

Starter plan supports up to 100 products, Gold supports up to 1,000 products, and Platinum supports up to 5,000 products. All plans include product variants with unlimited combinations, variant-specific pricing, inventory tracking per variant, custom attributes & filters, and product bundles.

Question 20

Do you offer enterprise or headless commerce solutions?

Accepted Answer

Yes! LaunchMyStore Enterprise offers headless commerce with a full API-first architecture, lightning-fast performance under 100ms load time, global scale support for B2B & B2C marketplaces, API access & webhooks, priority support with dedicated onboarding, custom storefront services, logistic services, custom plugins, and custom payment integrations.

Question 21

Can I upgrade my plan later on?

Accepted Answer

Certainly! To upgrade your LaunchMyStore plan, simply navigate to the Account details section. Upgrade your current plan to either the Gold or Platinum tier for your preferred duration. If you require assistance, feel free to contact us at support@launchmystore.io. We're here to help!

Question 22

Will there be an auto-debit after the subscription ends?

Accepted Answer

No, the subscription fees will not be automatically deducted upon the conclusion of the subscription. You have full control over your billing.

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